Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Browse Virgin Media Virgin Media Community. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. I don't see a virgin media wall socket. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. That is a Virgin telephone socket. I just moved into a new apartment, and bought a broadband from virgin media. Tudor. I'm currently renovating my living room, including the electrics. however as you still get a line from the wall socket there's a chance the migration has not completed yet. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. I have looked everywhere but can't seem to find one. we’ve just moved in to our new house. Security matters. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Push the white cable with the black label into the Hub. I will private message you now to confirm your details. Whichever is the most suitable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Sometimes you'll just have a wire coming in rather than a wall socket. Sorry to see that you have been having issues with connecting your equipment. Solved: Hello, ive tried calling and cant get through to book and engineer. Cihank617. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Entertain me; Broadband Deals. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Browse Virgin Media Virgin Media Community. Re: No Virgin media wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. When phone connected to the wall socket, no dial. Broadband wall socket. Hello there. My Virgin Media App. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 05-04-2023 09:20. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Account - Cable. Joining in Options. A TV360 box requires 3 connections. The box and cables may have been removed by the previous occupiers. My Virgin Media App. on 31-12-2021 10:47. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I don't work for Virgin Media. Tudor. . My Virgin Media App. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Second, you'll likely need a manned installation for your VM services. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. The top “capped” one is marked FM & has been disused since cable went digital. You will only have been sent a QuickStart pack if the premises previously had VM. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Account - Cable. Entertain me; Broadband Deals. . All the wall. Forum; Apps. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Phone. Plug into the Virgin Media wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Stay safe online. The new cables from your Quick Start kit will be push fit. Please there is no virgin media wall socket and I don't know how to go about the installation. The wall socket is currently in the living room and I need it moved to another room. 1 ACCEPTED SOLUTION. on 03-08-2020 18:05. Explain you need a manned install. 1 [or 192. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. I only found an openreach mastersocket 5c in the flat. - 5411444. I don't work for Virgin Media. You only need to go into modem mode for a few minutes while you run the tests. Live TV uses co-ax cables. But I don't think I have any Virgin Media Wall sockets in my house. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. The cable going in will be a double. If you do not have a Virgin Media wall socket or cable, one will need to be installed. I have noticed that i do not have any internal wall socket. How do I book one? - 5404317. No, the ethernet cable is for a wired device if you have one. Live TV uses co-ax cables. Please help. My router does now provide internet but the light is always yellow and it. Stay safe online. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. on 05-12-2022 15:05. We've taken the front of the box off and inside there is an isolator but nothing else. Everything is freshly decorated and the telly, internet and TV work fine. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Chatter and natter. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media; My Virgin Media; Shop; Help; Virgin. All forum topics; Previous topic; Next topic; 2. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. They will charge £99 for a relocation. Broadband and phone deals. Browse Virgin Media Virgin Media. The openreach socket can take a landline cable or an ethernet cable. - 5250024 Don’t have virgin media wall socket. I am so sorry to hear that you seem to be missing a wall socket in the home. Virgin Media. I don't work for Virgin Media. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. If you do have a socket you can post a photo here. I guess your options are seek approval, be dumb and have install or change providers. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Will an engineer h. . on 28-10-2022 17:29. Grab the adapter we provided and plug it. Account - Cable. No wall socket. Tudor. Not all properties have a socket. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 2. Hi I have ordered a quick start kit and don't have a virgin media wall socket. I don't think you have understood the problem! 1. My Virgin Media App. Stream from Virgin Media. Broadband Deals. Post Reply Preview Exit. There is a cable coming from outside into my - 5368947. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Virgin Media Wall Socket. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Tuning in. Any help much appreciated, could a mod please help? 0 Kudos Reply. hi. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Phone Switchover. VM don't send out the quick start kit unless there has previously been a VM connection in that property. i opted for the self install, however on inspection we - 5180915. Don’t plug the power cable into a plug socket yet. Thank you. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. A Ti-Vo was installed in one of the upstairs bedrooms. Get the Hub ready by connecting the wires. Stream from Virgin Media. Browse. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. if not a technician will install one. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I don’t have a virgin media socket on my wall; Options. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. I don't work for Virgin Media. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Either way. I am so sorry to hear that you seem to be missing a wall socket in the home. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Stay safe online. Joining in Options. I've got the same problem as above. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. The only wall boxes are old NTL boxes with TV and FM connections. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. If you have no luck you will need a technician’s install. I've had a quickstart and they sent it but there is no previous virgin connection. We also don’t have an Ethernet point only an old BT outreach 5C box. Call the Pre-installation and delivery team on 0800 052 1734. Its a flat £25 charge to move the connection points and rebalance power levels. Account -. I'm a Very Insightful Person, I'm here to share knowledge. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Vonage 2nd line. I ordered a broadband only package because it said I could self install the kit. Options. You will only have been sent a QuickStart pack if the premises previously had VM. . Wall socket. Manage Your Account. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. There is a cable on the right of the box coming from the outside. VM BB TV Landline. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. 0 Kudos Reply. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Is it necessary to plug the cable to socket for having wifi, if so what can I. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. I'm here to share knowledge, I don't work for Virgin Media. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. No Virgin Media wall socket on 19-10-2022 08:24. Hi @bingoman000. I’m annoyed because I actually had a virgin sales person in my house. i don’t have a virgin media wall socket. Tuning in. Phone. I moved house with my family and we wanted to move to Virgin Media. Explain what needs to be done and book an engineer visit. Virgin Mobile. Hi all, when I signed up for Virgin Media, it said the service was available at my house. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. First picture is telephone socket which is now not used. 3: HDMI to your TV. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Browse Virgin Media Virgin Media Community. Tudor. Hi all, when I signed up for Virgin Media, it said the service was available at my house. But I have actually managed to get through to the technical team over chat. I am trying to set up our wifi. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Should I cancel and request an engineer to install. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. The cable fits in the socket shown in the image attached. I don’t seem to have a Virgin Media Wall socket in my house. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. Quickstart is the quickest and easiest way to setup our services. When phone connected to the wall socket, no dial. Don't touch it. Manage Your Account. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Tried to connect it but unfortunately there is no wall socket at all in property. . Options. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. ThanksThe box and cables may have been removed by the previous occupiers. When I proceeded to set up my Hub 3 I quickly realised that. See full list on itblogpros. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Learn more. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . These do not work. The internal box should be oblong, square one are for phone. Broadband and phone deals. Look for a box on the outside of your home and see if you can trace where the coax goes. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). cable from wall. My problem, like many others is the main phone line is in one room and the hub in another. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Explain what needs to be done and book an engineer visit. I just moved into a new apartment, and bought a broadband from virgin media. 2 weeks ago - last edited 2 weeks ago. 14-08-2023 16:02 - edited 14-08-2023 16:05. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Connect the Hub’s power cable with the blue tab. Hi, Same problem here. Please help. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). All forum topics; Previous topic; Next topic; 1 REPLY 1. I'm a Very Insightful Person, I'm here to share. However, I do not have any of the specified wall sockets available. You need a small spanner to remove this. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Turn on and start the Box. Actually it is not a box it is just a cover to cover up the splitter behind it. VM BB TV Landline. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. kkd1. Or wait here a day or two for a VM Mod to pick this up. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Options. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Push the red label end of the white cable, into the wall socket. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Packages. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Whichever is the most suitable. My Virgin Media App. Re: Wall socket. Give the pre-installs team a call on 0800 052 1734. Mobile Your Account. The wall box may be branded with the logos of an old cable TV company (not VM). We would like to show you a description here but the site won’t allow us. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Virgin Media Community. The Openreach sockets do not work for Virgin Media. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Feb 22, 2022. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. No virgin media wall socket. Failing this. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Got my virgin media self install kit but I don't have a virgin socket. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. There are two empty wall sockets but the cable doesn’t fit into either. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. My Virgin Media App. If you're not a customer, and you're looking to check if we supply your address, you can check here. Account - Mobile. Sign in . Or if the other end of the white cable is in a more useful. We have the quickstart pack but sadly cannot get broadband set up and working. So yes, following many takeovers, this is now your Virgin Media connection. Vonage 2nd line. I don't have a virgin media socket on 17-12-2022 10:38. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. How to i book someone to come and - 5239743. Would I be able. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Phone Switchover. those who understand binary and those. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. I can only find the TV socket. Manage Your Account. . charleykate10. Turn on and start the hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.